迎接与问候 (Welcome and Greet)
"Good morning/afternoon/evening! Welcome to [Hotel Name]. How may I assist you today?"
早上好/下午好/晚上好！欢迎来到[酒店名称]。请问有什么我可以帮忙的吗？
"Welcome to our hotel! We are delighted to have you and your group here."
欢迎来到我们酒店！很高兴接待您和您的团队。
登记入住 (Check-in)
"Could I have your reservation details, please?"
请问可以提供您的预订信息吗？
"May I see your group’s identification and booking confirmation?"
我可以看一下您团队的身份证件和预订确认信息吗？
"Please let us know if you have any special requests for your stay."
如果您有任何特殊需求，请随时告诉我们。
介绍酒店设施 (Introduce Hotel Facilities)
"Our breakfast is served from 7:00 AM to 10:00 AM in the dining hall."
我们的早餐供应时间是早上7点到10点，地点在餐厅。
"The gym and swimming pool are open from 6:00 AM to 10:00 PM."
健身房和游泳池的开放时间是早上6点到晚上10点。
"For your convenience, we offer 24-hour room service. Just dial '0' from your room phone."
为了您的方便，我们提供24小时客房服务。只需在房间电话上拨“0”即可。
更多酒店合作（线上、线下岗位课程培训、酒店内训）请联系
微信号：HotelEnglishv
酒店各个部门专业英语课程培训等你来学（微信联系购买可以优惠哦）
客房安排 (Room Arrangement)
"Your rooms are located on the [X] floor. Here are your room keys."
您的房间在[X]楼。这是您的房卡。
"If you need assistance with your luggage, our bellboy will be happy to help."
如果您需要行李协助，我们的行李员将非常乐意提供帮助。
提供帮助与解答问题 (Offer Help and Answer Questions)
"Is there anything specific you would like to know about our services?"
请问您有任何关于我们服务的具体问题吗？
"Please feel free to contact the front desk if you need any assistance during your stay."
如果您在住宿期间需要任何帮助，请随时联系我们的前台。
"We also offer guided tours if you and your group would like to explore the city."
如果您和您的团队想要探索城市，我们还提供导游服务。
安排团体活动 (Arrange Group Activities)
"We have arranged a welcome reception for your group at [time]."
我们已经为您的团队安排了[时间]的欢迎招待会。
"For today’s itinerary, your guide will meet you in the lobby at [time]."
今天的行程安排，您的导游将在[时间]在大堂与您会面。
"Would you like us to reserve a restaurant table for your group?"
您希望我们为您的团队预定餐厅的桌位吗？
结账和送行 (Check-out and Farewell)
"Is there anything we can help with regarding your checkout process?"
退房过程中有什么需要我们帮忙的吗？
"Thank you for staying with us. We hope you had a wonderful time."
感谢您选择入住我们酒店。希望您度过了愉快的时光。
"We look forward to welcoming you and your group back in the future!"
我们期待未来再次接待您和您的团队！
更多酒店合作（线上、线下岗位课程培训、酒店内训）请联系
微信号：HotelEnglishv
酒店各个部门专业英语课程培训等你来学（微信联系购买可以优惠哦）
你需要的酒店英语课程都在这里返回搜狐，查看更多
责任编辑：